FREQUENTLY ASKED QUESTIONS
How About Private/Custom Tour
We are happy to accommodate your request. Please contact us via our contact form and we’ll usually reply within 24 hours!
What if I'm Alone?
A solo guest may book a tour with an extra 50% ‘Private fee’.
If there is no one else on the same tour, the solo guest gets a private tour!
If there are other guests on the same tour, please email us after the tour for a refund of this 50% fee.
How to Make a Booking? When Should I Book?
Please make a booking on this website. We accept all major credit cards.
Do NOT walk in. When we are out on tours, or when there is no booking for that day the shop will be empty.
We recommend booking early, as soon as you book your flight/hotel. Be assured of our fair cancellation policy (see below)
What Happens after I Book?
You will receive an automated acknowledgement email immediately. we will then check our tour schedule and reply within 24 hours.
If you do not receive anything from us, please check your Junk/Spam folder
Is There An Age Limit? What About Children?
Anyone who can ride a compact city bicycle (e.g. Bromptons, BikeFridays, Dahon, Tern, etc.).
The older guest who completed our tour was an 82-year old grandpa! Our pace is relaxed; it’s a sightseeing bike tour, not a race!
Our bikes are adjustable for persons’ heights of 1.3m to 1.9m. For safety, we do not allow children below 1.3m. We also do NOTprovide child seats.
Best day for the tour?
We recommend arranging your 1st or 2nd day in Singapore for this tour because we can show you interesting places that you can explore again on your remaining days in Singapore!
If you are arriving from a long-haul flight, please ensure sufficient rest before coming for the tour.
What to Bring? What to Wear? Where do I leave my bags?
Bring a Camera and some cash. Use a pouch or small bag for yor personal items.
You can leave luggage or bigger bags in our shop.
Think Hot & Humid Summer. Wear light cotton top and shorts/Bermudas, comfortable shoes, sunglasses and sunblock. Bike helmets will be provided, you may wear caps or hats
You are discouraged to wear jewellery, flip-flops, jeans,skits,thick-clothing dresses and valuables.
Location of the shop? How far is it from my Hotel? Is Pickup Provided?
There will be no hotel pickup because we are located at Crawford Lane, in the Bugis/Lavender area. If your hotel is in this area, we are 5-15 minute walk away, just ask the concierge to point you the right way!
From other hotels in the city, we are 10-20 minute taxi ride away or you can also take the MRT (subway) and walk from Lavender station – walking map may be found under ‘Contact‘ or upon tour signup.
Singapore’s public transport is safe and relatively inexpensive compared to major cities.
Why Do I Have To Pay First? Can Payment Be Made A Pond Arrival
Our groups are small, typically 1 guide to 7 guests. With limited bicycles, we accept only bookings with payment.
Also, as a fair employer in Singapore, we pay our guides even when guests do not show up.
Rest assured with our fair Cancellation Policy – see below..
Cancellations & Refund Policy
You will receive a full refund if we receive your cancellation notice at least 48 hours before your tour starts.
There is strictly no refund:
For cancellation notice received within 48 hours of tour start
For tours that were previously rescheduled by you
If you arrive late and the group has departed
If you did not turn up
If we cancel the tour, you will receive either a full refund or an alternative date/time
Is It Safe?
We cycle at a leisurely pace mainly on quiet streets, alleys and pavements, but it is unavoidable that we will ride on the main road for short distances. Each group is accompanied by our Guide who knows the local terrain. You must follow his/her instructions at all times.
How's the Weather?
Typical day temperatures range from 28-33c with high humidity. We will continue cycling in light rain (it’s very nice actually) but will pause for shelter if visibility or safety is compromised. In this case your Guide will bring you to a safe place to rest and wait for the rain to subside (usually 30-45 minutes). Ponchos available upon request.
No refunds are given once the ride commences.
What if the Tour Can't Even Start due to Rain?
In the rare event that the ride cannot even start due to prolonged rain (over 45 minutes), we will refund 50% of the tour fee or offer an alternative date. Please note that cancellations/refunds are decided by us.
Safety is our Number 1 priority. Let’s Go will not allow any person who is a safety concern, on the tour. These include (but not limited to):
Incompetence on bicycle
Under influence (alcohol, drugs, etc.)
Behaviour that prevents others from enjoying the tour
Disregarding Tour Guide’s instructions
Racing, deviating from route, cycling faster than the Guide, etc.
No refunds provided for any of the above. Before departure, you must attend a safety briefing and sign an agreement. You MUST follow our Guide’s instructions at all times.
Read real user reviews
Best Prices Guaranteed
Discounts up to 50% off
Participate in unique tours
Block 462 Crawford Lane
#01-57 Singapore 190462